Program

Program

Increase Revenue, Decrease Costs and Drive Customer Loyalty by using Innovative IT Solutions

Tuesday, 31 May 2011

HA+D Expo & Conference Networking Party

Venue: HIGH SOCIETY
Address: B2-43 Marina Bay Sands
Time: 31 May 2011, 6.00-8.00pm

Wednesday, 1 June 2011

08:30	Registration
09:00	Chairman's welcome remarks
09:15	Keynote Address Technology & Education – How can you effectively blend them together? Hotel ICON [Hong Kong] is the most unique Hotel in the world featuring not just a commercial hotel but full teaching facilities and a Technology Lab where students – tomorrowʼs industry professionals – can experience at first hand state-of-the-art technologies and interact with them in a live situations. Richard will walk us through this unique property and explain how HK Poly U hopes to set the new standard for teaching in the hospitality industry. Richard Hatter, General Manager & Adjunct Associate Professor, Hotel ICON
10:00	Panel Discussion Cloud Technologies for the Hospitality Industry – what does this mean? Understand the fundamental differences between Private and Public Cloud What are the advantages and pitfalls? Is the Cloud one-size fits all? Should you be worried from a data security perspective? Moderator: Terence Ronson – Managing Director, Pertlink Panelists Jurgen Meyer – IT Director, Minor Hotels Tony Lee – Entrepreneur (Former CEO, FCS)
10:30	Morning break
11:00 - 11:15	Impact of Distribution Change – and its implications for Owner Investments Brett Henry – Vice President, Marketing – Abacus
11:15	Panel Discussion What does Technology mean to an Operator? How can the Operation benefit from efficient deployment and does Technology attract Guests? What benefits can Technology bring to an Operation? What are the Technologies that can help drive business? Do you have a Wish List of what you’d like to see in the Business? Is there a difference between the needs of a Hotel and Serviced Apartment? Moderator: Terence Ronson – Managing Director, Pertlink Panelists Richard Hatter – General Manager & Adjunct Associate Professor, Hotel ICON Graeme Laird, SVP, Lanson Place Hospitality Management Co. Roland Jegge – VP Asia Pacific, WorldHotels
11:45	Panel Discussion Why is Internet access so important, and how will you cope with increased demand? Hotels are grappling with the Free or Fee model – how will this change? Learn about bandwidth scaling and aggregation Where are bandwidth demands coming from and is this evolving? Do Guests select hotels based on this amenity? Moderator: Terence Ronson – Managing Director, Pertlink Panelists James Lee – Director of Finance – The Regent Singapore Mark Lankester – CEO –Tune Hotels Silvio Reale, CEO, VDA-Asia Pacific
12:30	Lunch
14:00	Welcome back - Conference Chair
14:10	Panel Discussion Learn how you can help protect your business using Access Control and Bio-Metrics? What are the latest enhancements these technologies can provide? Learn from experts how to deploy them effectively and efficiently to help protect valuable assets See real examples of how some hotels have used these to enhance their operations Moderator: Terence Ronson – Managing Director, Pertlink Panelists Greg Dauenhauer, Dir. of IT, Marina Bay Sands David Rees, Director, Salto Systems Aust. P/L
15:00	Keynote Address Project Development – what role does IT have to play? At what time should the technology deployment start? Chris Gribble – VP & GM – Hospitality - Infor-SoftBrands Asia Pacific
15:30	Afternoon break
16:00	Panel Discussion How can you enhance Customer Service by using technology? Can Brand loyalty be achieved through a Smartphone APP? Should you allow guests to personalize their stay experience? What are guest touch points, and how can they be monitored and logged? How can you get Guest’s to buy-in to all this technology? What are the benefits of data mining? Moderator: Terence Ronson – Managing Director, Pertlink Panelists Dirk Dumortier, VP GPMO & Customized Solutions, Alcatel-Lucent Enterprise Product Group Asia Pacific Maunik Thacker, VP Revenue Optimization, Marina Bay Sands
16:45	Panel Discussion What is the future of Hotel A/V Is VOD dead? What impact will 3D TV have? How do these Internet ready TVs work? Should you set up video conferencing in your Hotel Rooms? How can your source and control content? Moderator: Terence Ronson – Managing Director, Pertlink Panelists Ian Harris, CEO, Ian Harris Designs Zane Au – Director – Shen Milsom & Wilke Ltd
17:30	Chairman's closing remarks and close of conference